ANY QUESTIONS ?
Right of withdrawal
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
* Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or deny your claim.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if any)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card company as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at [email protected]
Items on sale (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, please send us an e-mail to [email protected] and send us your article to Rue des Fripiers 29, 1000 Brussels.
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
To return a product, you must call +32 488 890 429
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $60, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.
The delivery of your parcel is assured by Bpost. For all orders placed before 1:00 pm (excluding Saturdays, Sundays and holidays), your package is shipped the same day. We will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Belgium: delivery time is 24 hours for Belgium via B-post. However, we cannot be held responsible for any delays caused by the carrier. The cost of delivery is 6 € for Belgium, or offered from 50 € of purchase.
Europe: delivery times are 2 to 4 business days. However, we cannot be held responsible for any delays caused by the carrier. The cost of delivery is 9 €, or offered from 80 € of purchase.